Cost comparison
What does the phone
cost you?
Put in what you pay today. The page works out what the same talking time costs when agents take the routine calls at the fixed Neuvox rate, and what the difference is worth over a year.
Your numbers
Assumes 160 paid hours per person per month.
People
per month
$60,000
- Paid hours
- 2,400
- Wages
- $48,000
- Benefits and other employee perks
- $12,000
- Hours actually on calls
- 960
- People needed
- 15
Neuvox
per month
$14,400
- Hours of conversation
- 960
- Charged at $15/hour
- $14,400
- Benefits and other employee perks
- $0
- Hours actually on calls
- 960
- Agents needed
- 6
The difference
Same talking time, both sides
A month
$45,600
A year
$547,200
Five years
$2,736,000
Total spend over five years
PeopleNeuvoxHow this is worked out: paid hours are people × 160. Wages are paid hours × rate, plus your overhead percentage. Talking time is paid hours × utilisation — the part you are really buying. Neuvox is charged on that talking time at $$15 per hour, because an agent is only working when there is a call. Nothing here accounts for what the calls earn, only what they cost.
Who this is for.
Anyone answerable for what the phone costs and what it brings in — where calls, not clicks, are how the revenue arrives.
You run a phone-heavy operation
Clinics, brokers, dealerships, lenders, home services, agencies doing lead generation. Anywhere a missed call is a lost customer.
You own the number, not just the software
You decide how the team is staffed, how fast leads are called back, and what happens at 7pm on a Friday.
You have to justify it upstairs
A board asks what it costs, what it replaces, and what happens if it goes wrong. This page is meant to be forwarded.
You care what it does, not what it is
Whether the model is this or that is our problem. Yours is whether the call gets answered and the appointment gets booked.
What actually moves the number.
The rate per hour is the easy part of the comparison and rarely the important one. These are the things that decide whether it pays.
How many calls you are not answering now
The cheapest call is the one you are currently missing. Evenings, lunch hours, the twenty minutes after a campaign goes out — that is where the first return usually comes from, not from replacing anyone.
How fast the call goes out
An enquiry answered while the person is still on your website is a different conversation from one returned tomorrow. Agents do not queue.
Which calls you automate
Routine and repetitive first — qualifying, booking, confirming, chasing. Negotiation, complaints and anything delicate should reach a person, and the savings still hold.
What your team does instead
The return is bigger when people move onto work only people can do than when they simply leave. The calculator above assumes replacement, which is the harsher of the two readings.
Whether it stays compliant
Consent, calling hours, do-not-call, and your own numbers' reputation. Getting this wrong costs more than the staffing ever saved.
How quickly it is live
Time spent in implementation is time paying for both. Weeks, not quarters, is what makes the first year look the way it does above.
Getting more out of it.
- 1
Start with one campaign, not the whole floor
Pick the highest-volume, most repetitive thing you do on the phone. Prove it on that, then widen.
- 2
Point it at the leads first
Speed of first contact is the lever most businesses have never been able to pull, because it needs someone available at the moment of interest.
- 3
Write the prompt from real calls
Use what your best person actually says, including how they handle the objection you hear every day. That is the whole configuration.
- 4
Send the hard ones to a human
Decide in advance what an agent should hand over, and make sure someone is there to take it.
- 5
Judge it on dispositions, not minutes
Appointments kept, quotes issued, payments taken. Cost per completed thing is the only number that settles the argument.